Administration
The Administration Division provides executive services to the department, including budget and personnel management, contract and contract payment processing, and administration of the City’s Leasing Program for technology related equipment for all City departments.
Network Services
The Network Services Division provides support for all networked workstations, including hardware, operating systems, and application software; and installs and maintains the network infrastructure and all core servers in the network. The mission-critical applications / servers include ERP, e-mail, file and print, Intranet and Internet, SQL, and firewall.
The City has more than 2,500 users, 1,600+ workstations, 900+ laptops, and 200 printers, and more than 60 buildings that are interconnected with fiber optic cable. In addition, a majority of City facilities are also equipped with wireless connectivity for City staff.
Telecommunications provides telephone support services to all City departments, including consulting services for various types of telephone needs and procurement and installation of various telecommunication systems. The City uses Voice Over IP for more than 1,500 telephones throughout its facilities.
Public Safety
Public Safety division within IT focuses on the complex issues of compliance and leverages technology that can be utilized within both Police and Fire departments while ensuring the technical standards are consistent with that of the organization's best practice. This new division is comprised of Fire Systems Administration and technical support, Police Systems Administration and technical support, Crime Analysis, and Records Management.
Security
The primary goal of this area is to provide information security to the organization through policies, standards, baselines, guidelines, and procedures. The division ensures the confidentiality, integrity, and availability of the data residing on or transmitted to / from / through enterprise workstations, servers and other systems, and in databases and other data repositories maintained and supported by Information Technology and Enterprise Solutions.
Computer Operations and Billing
The Computer Operations and Billing staff processes production batch applications in Lawson, enQuesta, Miscellaneous Billing, Parking, and Building Inspections. This includes posting of all cash entries from collections, accounts payable, and all cash receivable systems throughout the organization. The division makes sure delinquent bills and penalties are processed monthly and generates appropriate output reports.