The City of Greensboro created a Pride in Performance (PIP) Suggestion Award Program in 1991 to encourage employees to submit suggestions to improve overall customer service through cost savings, productivity improvements, or service enhancements.

The Budget and Evaluation Department reviews suggestions in cooperation with the department(s) most directly affected by the suggestion. Recommendations for both cash and non-cash awards are sent to the Employee Recognition Committee.

Approved suggestions typically are ones that result in improved work productivity, such as expense reduction, increased revenues, increases in useful life of capital equipment, increased attention to safety, and improvements to working conditions and/or employee morale.

Recent suggestions to be implemented include the coordination and submission of rebates for  printers and scanners purchased by departments, a simplified plan review process for building multiple homes from the same floor plan, and use of the News and Record AdExpress feature (a free service) to satisfy many legal public notice postings.