Management Information Systems
The Management Information Systems Department is made up of five divisions:
Administration
The Administration Division provides executive management to the department, including budget and personnel management, contract and contract payment processing and administers the City’s Leasing Program for all technology related equipment for all departments.
Application Services
The Applications Services Division provides support and developmental services for departments within the City. Some of the specific systems include ERP (Enterprise Resource Planning), which includes financial, personnel, accounts payable, and procurement. Support is also provided for the Police records management system, as well as building inspections, plan review, City Contact Center, parking tickets, and privilege licenses.
Network Services
The Desktop Services Division provides support for all networked workstations, including hardware, operating systems, and application software; and installs and maintains the network infrastructure and all core servers in the network. The mission-critical applications / servers include ERP, email, file and print, intranet and Internet, SQL, and firewall.
The City has more than 1,500 users, 1,100 workstations, 300 laptops and 200 printers, and more than 60 buildings that are interconnected with fiber optic cable. In addition, a majority of City facilities are also equipped with wireless connectivity for City staff.
GIS
The GIS Division provides support for the implementation and use of the City’s Geographical Information System. This system integrates computerized maps and spatially related information to enhance the delivery of public safety, environmental protection, transportation and other services. GIS provides a centralized map foundation that other departments can build upon as necessary. Layers that can be added to the map foundation include City streets, water and sewer pipes, lakes, treatment facilities, population, Council districts, bus routes, and trash collection routes.
Telecommunications
The Telecommunications Division provides telephone support services to all City departments, including consulting services for various types of telephone needs and procurement and installation of various telecommunication systems. The City uses Voice Over IP for more than 1,500 telephones throughout its facilities.
MIS Vision
Effective use of technology to reduce cost and improve services
MIS Values
Customer Service ~ understanding and meeting the needs of our customers
Collaboration ~ working with customers to achieve goals and objectives
Appropriate Technology ~ using the right technology at the right time while maintaining stewardship of resources