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Information and Technology Functions
Records Management
The Police Records Management Section serves as the primary storehouse of police documents that are considered to be the official document of record for most police activities. The section's responsibilities include receiving documents and reviewing them for accuracy and completeness, indexing data from each document into the Department’s Case Management System to ensure future retrieval of documents when needed, and entering, modifying, and clearing of all the Department’s NCIC/DCI Hot File Records (stolen vehicles, wanted/missing persons, stolen articles, etc). Additionally, Records Clerks verify that all documents are accounted for, code and classify indexed information to comply with State and National standards, release towed vehicles, and handle customer service. An Executive Officer, a Records Administrator, 5 Records Supervisors, 11 Records Specialists, and 6 Records Clerks are assigned to this section. More than 8,000 reports are processed each month and over 2,000 NCIC/DCI transactions are completed each day.
Systems Technology
The Information Systems and Technology (IST) Section of the Greensboro Police Department manages the computer issues for the department. This includes maintenance and support of the major systems, such as Computer Aided Dispatch (CAD/911calls) and the Records Management System (RMS), which houses all of the reports taken by the field officers, arrest histories, and accident reports. In addition to these major systems, the IST Section supports over 500 Police users and more than 300 desktop workstations and laptops, plus various smaller systems. This Section is responsible for keeping abreast of the latest trends in technology to ensure that the Police Department and its officers have the best and most available resources to serve and protect the citizens of Greensboro effectively and efficiently. The latest technological trend led to wireless access points around the City and mobile computer terminals in the patrol cars. The members of the IST Section have a combined total of 72 years of experience in the Department.
Case Processing
The Police Case/Word Processing Section was established on January 1, 1974. The section originally served several City departments and a select group of administrators from the Police Department. Later in 1974, field officers began using this service and started dictating rather than handwriting their reports. The objective was to allow police officers more time in the field and to provide for consistent and accurate reports. The section is now staffed with seven Case Processors and one supervisor. All work is received through a Dictaphone Digital Enterprise System and is accessed via telephone. More than 2,500 reports are completed each month.
Commanding Officer: Captain T.J. Phipps
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