Guidelines
The Ordinance makes no allowances for:
- Equipment problems or malfunctioning systems
- Improperly installed or maintained equipment
- Operator errors
- Power outages/weather
- Signals purposely activated to summon police in non-emergency situations
- Improperly secured premises
- Calls dispatched in error by a monitoring service
The subscriber is responsible for:
- Maintaining alarm system equipment
- All calls received by the police department regardless of how the signal is received
- Properly securing the premises
- Being available or having a designated key holder available to respond to alarm calls
- Knowing the operation of the alarm system and educating family members or employees
- Notifying the monitoring service or Police Department of unmonitored alarms if police response is not desired or needed
- Informing the monitoring service and the GPD Alarm Coordinator of account name changes and contact information
- Notifying the monitoring service of discontinuation of service or location changes
- Setting up procedures with the monitoring service for notification of alarm activations
- Informing the Police Department if evidence of attempted entry or burglary is found
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