How the Process Works
A Complaint is Filed
You may file a report in person, by mail or by phone with the Complaint Review Committee at 336-373-2038, or the  Police Department Internal Affairs Unit at 336-373-2468 between the hours of 8 am and 5 pm, Monday through Friday.

You may file a complaint in person or by mail with the Complaint Review Committee. The office is located at 300 West Washington Street, Plaza Level Room 118, Greensboro, NC 27401, Attn. The Administrator.

You may also file a complaint in person or by mail with the Police Department, Internal Affairs Unit, located at 300 West Washington Street, Level UG, Greensboro, NC 27401.

Please provide as much information as possible about the incident that led to your complaint, the time and date of occurrence, location, the officer’s name/badge number (if known), and the names and telephone numbers of any witnesses. A Complaint to the Complaint Review Committee must be made within 60 days of the incident and an Appeal must be made within 30 days of the date in the Determination Letter issued by the Police Department.
 
The Complaint is Investigated

Once a Complaint is filed, it is assigned to an investigator in Internal Affairs or the appropriate supervisor in the officer’s chain of command for investigation.

The Complaint Review Committee Meeting
If the Complaint is made to the Committee or an Appeal is made from the initial determination by the Police Department, the Complaint Review Committee will review the investigation to determine if all allegations were adequately addressed.

If the Committee is satisfied with the investigation and determination, the Chair of the Committee will notify you in writing of the results and close the case. Copies of the closing letter will be sent to the City Manager’s Office, Legal department and the Police Chief.

If the Committee is not satisfied with the investigation and issues still remain, any or all of the following steps will be taken to resolve the matter:
  • Request additional information or investigation in writing to the Internal Affairs Unit
  • Meet with the Complainant to clarify issues
  • Conference with the Police Chief
City Manager's Decision
If issues remain unresolved after the Committee meets with the Police Chief, the Complaint Review Committee will appeal to the City Manager, stating the grounds for disagreement and making recommendations. When the City Manager’s decision is received, the Complaint Review Committee will notify you in writing and close the case.