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Customer Service for Residents and Businesses
New! Billing Process Change
Effective October 5, 2010
Customers will no longer receive a separate notice in the mail about water and sewer delinquency status. Account delinquency will be noted on regular monthly bills. Customers with a past due amount of more than $10 will receive a pink notice that explains the delinquent status on the account, penalties, and payment instructions. Customers will not receive any additional notification in the mail before water services are terminated. View new delinquent notice (pdf) and regular monthly bill notice (pdf).
New Water Service  To obtain water and sewer service, an application (pdf) / Solicitud en Español (pdf) must be completed for each location where water is requested. Both owners and tenants must pay a $15 non-refundable service charge. In addition, residential tenants must pay a $150 deposit ($165 total).
Applications may be filled out at the J. Edward Kitchen Operations Center, 2602 S. Elm-Eugene St. Proper identification (picture ID) is required. Tenants must also bring the name and address of their landlord. Applications may also be mailed with a check for the service charge (and deposit if you're the tenant). Water Resources requests a one-day notice of water cut-on. Allow three to five days if the application and payment are sent by mail.
Solicitud en Español (pdf)
Application (pdf)
Requesting Disconnection of Water Service
To disconnect water service, be sure to include your previous address and the date you want the water turned off at that location near the bottom of the application. If you were renting at your previous address, the deposit you paid will be applied to the final bill at that address. Water Resources will send a refund check or a bill for the balance to your new address, whichever is applicable.
Landlords
The $15 non-refundable service charge will be waived for landlords with rental property who complete the CIS Landlord Form (pdf).
Office Address
J. Edward Kitchen Operations Center (map)
2602 S. Elm-Eugene St.
Greensboro, NC 27406
Hours: Monday-Friday, 8 am - 5 pm
336-373-2489 (CITY)
Learn more about water conservation
Miscellaneous water and sewer charges
Industrial pretreatment
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