Information About Your City Services Statement  

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New! View Delinquent Water Bill (pdf)

Billing and AvailabilityThis specific charge helps cover the cost of billing and guarantees the availability of water and sewer through the purchase of water from neighboring cities and the funding of capital improvements and preventative maintenance projects to our water and sewer system.

Stormwater
Since July 1, 1994, all property in the City of Greensboro has been assessed a stormwater charge based on the hard or “impervious” surfaces (rooftops, driveways, etc.) found on each property. This charge supports the City’s Stormwater Program, which provides for the maintenance of the City’s drainage system and programs to improve the water quality of surface streams and minimize flood hazards. Stormwater charges are:

Single Family Residents:

Tier

Impervious Area (square feet)

Single-Family Residential Rate

A

600-1,999

$1.50/month

B

2,000-2,899

$2.70/month

C

2,900+

$3.90/month

Other Property Units$2.70/month per ERU
ERU or Equivalent Residential Unit is the average single family impervious surface area in the City (2,543 square feet). Learn more about the stormwater utility.

Household Hazardous Waste
Residential customers within City of Greensboro limits are charged a Household Hazardous Waste charge. This charge is based on meter size and helps support the City’s Household Hazardous Waste Collection Program. The minimum base charge is $0.40/month. 

Solid Waste Collection
Solid Waste collection charges are for serving commercial dumpsters and are billed in advance.

Water and Sewer
Water use is billed on volume measured through a water meter with one unit equal to 748 gallons. Commercial/industrial water is billed on a flat rate per unit. Residential water is billed on an increasing block rate based on consumption. The tier charge by number of water units consumed is provided on the front of the bill for your convenience. Water rates may vary depending on amount used. Your meter number, meter size and previous and present readings are also on the front of the bill. An "A" besides a reading is for the actual read and an "E" is for an estimated read. Sewer is billed in units based on water usage. Some commercial and industrial accounts are assessed a sewer surcharge.

Water and sewer charges are billed on a monthly basis. The time period covered by your water/sewer charge is noted on the front of your statement under “Previous Read/Present Read.” All water/sewer charges are billed based on current consumption. All other services are billed in advance by the time you receive your bill. Bills may be prorated based on the time of rate changes or the number of days the meter is read.

Past Due Accounts and Other Items
Failure to pay by the due date can eventually lead to a delinquent fee being added to your account and water service being cut off and terminated.  If water service is cut off, the past due amount, plus penalties must be paid to have water service restored. Payments are applied in the following order: delinquent fees, stormwater, household hazardous waste charge, solid waste charge, sewer charge, and water charge. Payments submitted with insufficient postage will not be accepted. There is a $25 processing fee for all returned checks.

Americans with Disabilities Act
The Americans with Disabilities Act protects qualified individuals with disabilities from discrimination on the basis of disabilities and provides for equal opportunity in the services, programs, activities, and employment of the City. The City shares these goals. The TDD number is 336-333-6930.  

Payment Methods 1.  Enclose payment with the payment portion of the statement in the return envelope and mail to: City of Greensboro, PO Box 1170, Greensboro, NC 27402-1170.

2.  Pay in person at: Melvin Municipal Office Building, 300 W. Washington Street, Plaza Level, Collections Division or J. Edward Ktichen Operations Center, Water Resources, 2602 S. Elm-Eugene Street. (Credit cards accepted)

3.  Directly from your bank or financial institution through Bank Draft. Automatic and on-time bank drafting reduces check writing and missed payments. Call 336-373-2489 for more information.

4.  Pay by Drop Box: Only checks or money orders are accepted. No cash payments may be deposited. All payments must include a payment stub. Payments deposited in the drop box will be posted by 5 pm on the next business day following payment.

Location of Drop Boxes: A box is located on the exterior wall to the left of the front entrance of the J. Edward Kitchen Operations Center. This box is available at all times. Another drop box is located at the J. Douglas Galyon Depot Transportation Center 236-C E. Washington Street, inside the Greensboro Transit Authority (GTA) lobby. It is accessible every day between 5:30 am and 11 pm.

5.  Pay online: Credit card accepted over our secure website.

Please note: Online water payment will show up as a pending payment on your account the same day it is processed. To use this service, you must agree to the User Agreement. Please note that a flat rate convenience fee of $1.95 will be charged to cover additional costs incurred by the City of Greensboro. The amount charged to your credit/debit card will show as one transaction total. For example, if you authorize a payment of $10 plus the $1.95 convenience fee, the total reflected on your card statement will be $11.95.