Information About Your City Services Statement  

Stormwater
Since July 1, 1994, all property in the City of Greensboro has been assessed a stormwater charge based on the hard or “impervious” surfaces (rooftops, driveways, etc.) found on each property. This charge supports the City’s Stormwater Program, which provides for the maintenance of the City’s drainage system and programs to improve the water quality of surface streams and minimize flood hazards. Stormwater charges are:

Single Family Residents:

Tier	Impervious Area (square feet)	Single-Family Residential Rate
A	600-1,999	$1.50 per month
B	2,000-2,899	$2.70 per month
C	2,900+	$3.90 per month

Household Hazardous Waste
Residential customers within City of Greensboro limits are charged a quarterly Household Hazardous Waste charge. This charge is based on meter size and helps support the City’s Household Hazardous Waste Collection Program. The minimum base charge is $0.40 / month. 

Solid Waste Collection
Solid Waste Collection charges are for serving commercial dumpsters and are billed in advance.

Water and Sewer
Water use is billed on volume measured through a water meter with one unit equal to 748 gallons. Commercial / industrial water is billed on a flat rate per unit. Residential water is billed on an increasing block rate based on consumption. The tier charge by number of water units consumed is provided on the front of the bill for your convenience. Water rates may vary depending on amount used. Your meter number, meter size and previous and present readings are also on the front of the bill. An "A" besides a reading is for the actual read and an "E" is for an estimated read. Sewer is billed in units based on water usage. Some commercial and industrial accounts are assessed a sewer surcharge.

Water and sewer charges are billed on either a monthly or quarterly basis. The time period covered by your water / sewer charge is noted on the front of your statement under “Previous Read / Present Read.” All water / sewer charges are billed based on current consumption. All other services are billed in advance by the time you receive your bill. Bills may be prorated based on the time of rate changes or the number of days the meter is read.

Past Due Accounts and Other Items
Failure to pay by the due date can eventually lead to a delinquent fee being added to your account and water service being terminated. If a delinquent notice was previously mailed out concerning any past due amount on your bill, then water service may be cut off at anytime until the past due amount plus any penalties are paid. Payments are applied in the following order: delinquent fees, stormwater, household hazardous waste charge, solid waste charge, sewer charge, and water charge. Payments submitted with insufficient postage will not be accepted. There is a $25 processing fee for all returned checks.

Americans with Disabilities Act
The Americans with Disabilities Act protects qualified individuals with disabilities from discrimination on the basis of disabilities and provides for equal opportunity in the services, programs, activities, and employment of the City. The City shares these goals. The TDD number is (336) 333-6930.  

Payment Methods        
1)  Enclose payment with the payment portion of the statement in the return envelope and mail
     to: City of Greensboro, PO Box 1170, Greensboro, NC 27402-1170.
2)  Pay in person at: Melvin Municipal Office Building, 300 W. Washington Street, Plaza Level,
     Collections Division. (Credit cards accepted.)
3)  Directly from your bank or financial institution through Bank Draft. Automatic and on-time
     bank drafting reduces check writing and missed payments. Call (336) 433-7244 for more
     information.