Utility Payments

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The City of Greensboro provides basic utility services, including water and wastewater service, stormwater management, solid waste collection and disposal, and disposal of household hazardous waste.

Residential and commercial properties are billed for these services on a City Services Billing Statement, which is generated and mailed monthly or quarterly, depending on assigned cycle.

Paying Your Utility Bill

To make payments in person, visit the Melvin Municipal Office Building at 300 W. Washington St. or the J. Edward Kitchen Operations Center at 2602 S. Elm-Eugene St. If you have questions about your utility bill, call 336-373-CITY (2489) or visit the Water Resources Department at the Kitchen Operations Center.

Paying Your Utility Bill by Drop Box

  •  J. Edward Kitchen Operations Center, 2602 S. Elm-Eugene St., left of the building's front entrance, accessible seven days a week, 24-hours a day.

No cash payments may be deposited in the drop box; only checks or money orders are accepted. All payments must include a payment stub to ensure proper credit. Payments will be posted by 5 pm on the next business day following deposit.

Paying Your Utility Bill Online

Visit the City's secure Web server to make your payment online now.

Paying Your Utility Bill by Mail

Send to:
Collections Division - Utility Payments
PO Box 1170
Greensboro, NC 27402-1170

There is a $25 processing fee for all returned checks.


  • Visit Water Resources for more information on stormwater management services or water and wastewater services.
  • Visit Field Operations for more information on household hazardous waste.