Reporting Street Light Outages

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Community and homeowner safety is a priority. The City of Greensboro and Duke Energy Company encourage customers to report non-working or damaged street lights.

To report a street light outage, contact the City's Contact Center at 373-CITY (2489) or you can enter a request on the Online Services Request Form.

Instructions for Reporting by Telephone

Before calling the Contact Center, be prepared to provide the following information:

  • Your name, phone number, section, date and time.
  • The location (nearest address, block number, intersection) of the street light that is being reported. Example:
    • Third street light on Andrew Street from Arlington Street to Vance Street
    • 105 Patton Ave.
    • Intersection of Burtner Street / Caldwell Street.
  • Detailed directions from a major street or intersection.
  • The type of problem (street light out, light cycles on and off, fixture or bulb damaged, etc.)

Call Contact Center 373-CITY (2489) or enter a request on the Online Services Request Form.