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Achieve exceptional customer service and a diverse City government workforce.

Create a positive customer experience and employee workforce where the customer is respected,
appreciated and valued. Also, attract, develop and retain talented leadership throughout the city.

High Level Indicators:
1. Percentage of Contact Center calls resulting in a work order completed or contacted within internal
business standards
2. Ratio of City government employees (diversity breakdown) to overall City population (diversity
breakdown)
3. Average monthly participation in City programs
4. City employee turnover rate

Last updated: 5/12/2014 12:07:48 PM