Customers will not receive a separate notice in the mail about water and sewer delinquency status. Account delinquency information will be noted on regular monthly bills. Customers with a past due amount of more than $10 will receive a pink notice that explains the delinquent status, penalties, and payment instructions. Customers will not receive any additional notification in the mail before water services are terminated. View example delinquent notice and regular monthly bill notice.
New! Pay your city water bill over the phone!
New Water Service
To obtain water and sewer service, an application/Solicitud en Español must be completed for each location where water is requested. Both owners and tenants must pay a $15 non-refundable service charge. In addition, residential tenants must pay a $150 deposit ($165 total).
Applications may be filled out at the J. Edward Kitchen Operations Center, 2602 S. Elm-Eugene St. A picture ID is required. If you are a tenant you must bring the name and address of your landlord. Applications may also be mailed with a check for the service charge (and deposit if you are the tenant). Water Resources requests a one-day notice of water cut-on. Allow three to five days if the application and payment are sent by mail.
Solicitud en Español
Requesting Disconnection of Water Service
To disconnect water service, be sure to include your previous address and the date you want the water turned off at that location near the bottom of the application. If you were renting at your previous address, the deposit you paid will be applied to the final bill at that address. Water Resources will send a refund check or a bill for the balance to your new address, whichever is applicable.
The $15 non-refundable service charge will be waived for landlords with rental property who complete the CIS Landlord Form.
J. Edward Kitchen Operations Center (map)
2602 S. Elm-Eugene St.
Greensboro, NC 27406
Hours: Mondays-Fridays, 8 am to 5 pm
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Miscellaneous water and sewer charges