The services and information listed below are for use by City of Greensboro employees only.
Webmail With Webmail access, you can use a Web browser to access your Microsoft Outlook mailbox from any computer with an Internet connection. Outlook Web Access is a good solution when you need remote access to your e-mail, contacts and calendar.
E-Connect: Employee Self-Service Employee Self-Service provides you with easy access to ERP “Pay” (pay-related information) and “Employee Information” (personal data) any time, from any location with an Internet connection. E-Connect should be accessed for Employee Self-Service only, not for other Lawson-related duties.
E-Connect only works with Internet Explorer on external computers (outside the City's network) and is not accessible from smartphones. E-Connect will prompt you to install an add-in. If it does not install, you may not have administrative permissions on the computer.
XenApp Access (previously Metaframe) XenApp allows you to connect to your business applications remotely. You must have an XenApp (Metaframe) account to use this system. If you do not have an account, please contact your department's technology liaison. Read these instructions.
If you need help accessing services during business hours, call the IT Network Services HelpDesk at 336-373-2322. IT Network Services HelpDesk hours are from 8 am to 5 pm each business day. An on-call Customer Support Analyst monitors weekend and after-hours telephone calls to handle urgent issues. For non-urgent, after-hours issues, submit a work order via CityNet or leave a voice message. An analyst will respond the following business day.
- Police and Fire please call 336-373-3375
- Guilford Metro 9-1-1 please call 336-373-4350
To access services, your computer system requires Internet Explorer 8.0 or higher, Windows XP with service pack 3, or Windows 7, as well as an Internet connection. Windows Vista is not recommended. The IT Network Services HelpDesk cannot provide technical support for computers not owned by the City of Greensboro. However, HelpDesk analysts will do their best to help you connect to Webmail and Employee Self-Service.