Skip to page body Home I Want To... City News City Government Living Visiting Business and Development

Do I Need a Water Filter?
Greensboro's tap water is safe. Some filters may improve the taste of the water, but they are not needed to make the water safe to drink. To find out about water quality, read the City's annual Consumer Confidence Report .

Avoiding Water Filter Fraud

Proceed cautiously if a salesperson or telemarketer suggests any of the following:

  • The water in your area is contaminated. Some unscrupulous dealers or salespeople may suggest that water in your area contains dangerous impurities such as lead or pesticides. If you have any reason to suspect that your local water supply is dangerous, first call the Environmental Protection Agency’s safe drinking water hotline at 800-426-4791.
  • Their water-filtration products are certified or recommended by the US government. The National Sanitation Foundation (NSF) is the provider of certification of water treatment systems.
  • An offer for an in-home test to check the safety of your water. In-home water tests can often be used by con artists to create a false impression that you must purchase a water filter to protect your and your family’s health.
  • Their company’s water filter doesn’t require maintenance. All water filtration devices require some form of maintenance, although it may be as simple as an occasional filter change.
  • Their water filters remove all known contaminants. No water purification device can take out every contaminant known to man.
  • You have won a prize but you have not entered any contest. Some sellers will suggest that you have won a free gift or a prize, and that you must buy a water filter in order to be eligible to redeem the prize. After inquiring about your prize, you may find that the water filtration device costs hundreds or thousands of dollars, while the prize you “won” may be worth very little.

How to Protect Yourself
If you are the victim of a water-filter scam, you may contact:

Better Business Bureau. File complaints online. The BBB where you file a complaint must be located near the offending company’s headquarters.
Federal Trade Commission. Write to the FTC at the following address: Correspondence Branch Federal Trade Commission, Washington, DC 20580 or call the FTC’s Consumer Help Line at 877-382-4357.
Consumer division of your State Attorney General’s office.

Last updated: 7/27/2011 10:40:35 AM