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Guilford Metro 9-1-1 Celebrates Grand Re-Opening of Call Center January 7
Posted Date: 12/27/2012 2:30 PM

Guilford Metro 9-1-1 is celebrating the grand re-opening of its 9-1-1 Center with a public Open House from 2-4 pm on Monday, January 7, 2013 at 1201 Coliseum Blvd. After eight months of construction and upgrades, the GM 9-1-1 Center has expanded from 2,400 to more than 5,400 square feet. The facility officially begins taking and dispatching calls for assistance Tuesday, January 8.
The newly expanded facility now has 26 consoles, including 15 law enforcement, fire service, emergency medical services, and emergency management dispatch positions, as well as eight dedicated 9-1-1 call taking positions, one spare position, and two supervisory positions. The upgraded
9-1-1 phone system allows for faster call setup times to the dedicated 9-1-1 call takers, resulting in quicker processing time for all emergency calls. The renovated facility is designed for future growth and can be expanded to accommodate up to 40 call intake and/or dispatch positions without the need for additional structural changes.

Along with construction expansion, over seven miles of new cabling was installed to meet the current and future needs of the expanded center. This included approximately 3.3 miles of network, radio and video cabling, as well as 3.8 miles of electrical cabling to meet current electrical code requirements.

The majority of multi-million dollar cost of the new consoles, upgraded 9-1-1 phone system, updated logging recorder and new CAD system hardware were paid for through funds provided by the State of North Carolina 9-1-1 board. Planning for the project took nearly three years and also included renovations, expansion and updates to the city/county “backup” 9-1-1 center. The backup center now has 18 call intake and dispatch positions and all the systems are fully integrated, allowing the two centers to be operated as one seamless, multi-location 9-1-1 center.

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