The City's Complaint Review Committee (CRC) is comprised of volunteer members appointed by the Human Relations Commission. They are tasked with reviewing and assessing the findings of the Greensboro Police Department's Professional Standards Division (PSD).
All complaints filed against members of the police department are investigated by PSD. If not satisfied by the results of a PSD investigation, a resident can request the CRC review the matter.
The CRC serves the City as a neutral third party ensuring fair and transparent oversight of the police internal investigative process. See who is on the CRC.
1. Filing a Complaint
Do you feel you have been treated unfairly by a Greensboro police department employee? You may file a complaint about the incident within 60 days after it occurred. All complaints are sent to PSD for investigation and kept on file with the CRC in case you want to have the committee review and assess PSD's final determination.
You may file a complaint against a member of the GPD one of these four ways.
PSD Complaint Process
PSD thoroughly investigates all complaints by interviewing you, looking at all of the evidence involved, and interviewing the accused police employee, among other steps. After this, PSD sends you a "Determination Letter," which includes a summary of the case, the division's findings about your complaint. This information is also forwarded to CRC.
Learn more about PSD’s decision-making process.
2. Possible Next Step
If you are not satisfied with PSD's final ruling, you may request CRC review and assess the matter next. You may request a review by CRC using one of these four ways.
Your request to have CRC review your case must be made within 30 days from when you receive PSD's Determination Letter.
Complaint Review Committee Process
CRC will interview you and your witnesses and gather all the information PSD used to make its decision about your complaint and will schedule a review of the information within 60 days of when you requested it to assess the matter and vote on whether the majority agrees with PSD's decision or does not agree.
If CRC agrees, the committee will send you a letter stating that and your case will be closed.
If CRC disagrees with PSD's decision, the committee will schedule a conference with the Chief of Police to resolve the issue. If a resolution is reached, the committee will send you a letter stating that and your case will be closed.
If the conference with the Chief of Police still does not resolve the matter, the CRC will request in writing that the City Manager then review your case and make a final decision. The committee will send you a letter stating what that decision is and your case will be closed.