|City Announces Partnership with Waze Connected Citizens Program
The City is entering a data-sharing partnership with Waze, a free, real-time traffic and navigation app powered by drivers. Press Release | Waze Index | Download Waze App
|City Upgrades Online Building Inspection Scheduler
Homeowners and contractors who need to schedule building inspections before continuing with their projects now have an ungraded, more user-friendly system to use. Full Article
|Requesting Public Data is a Thing of the Past
Article by Time Warner News
"With open data we can provide that data over an online portal that you can have access to over the Internet and actually be able to access that and query that data without having to go through the city or a formal request to get it," said Nickles. The new open data portal is expected to be up and running this fall. Full Article
|City Official Featured in Cloud Tech Insights Magazine
Streamlined ERP Implementation on the Cloud
The City's Chryste Hofer, deputy CIO of the Information Technology Department, discusses the benefits realized in moving to a cloud-based ERP solution, as well as factors in calculating the return on investment.Full Article | Online Magazine
|Greensboro Selected to Join National What Works Cities Initiative
The City of Greensboro is one of 12 cities selected to participate in Bloomberg Philanthropies’ What Works Cities (WWC) initiative, which is a philanthropic effort to enhance the use of data in the public sector. This innovative program, funded by Bloomberg Philanthropies, supports cities’ use of data to make government more transparent and effective.
WWC collaborates with municipalities to review their use of data and understand where they are using best practices. Greensboro will work with WWC expert partners Johns Hopkins University Center for Government Excellence and Sunlight Foundation to expand the City’s use of data, achieving open data and performance management programs.
Triad Regional Broadband Initiative (TriGig) RFP Issued
The City of Greensboro along with the cities of Burlington and High Point, Guilford County, UNC-Greensboro, NC A&T State University and the Piedmont Triad Regional Council (PTRC) have partnered to encourage the development of high-speed broadband networks to meet the technological needs of current and future businesses, educational institutions, healthcare and local residents. This collaboration, known as TriGig, has issued an RFP asking Internet service providers to submit proposals for the next-generation broadband infrastructure. Learn more.
Greensboro Earns National 2016 Public Technology Institute Award
The City’s Information Technology Department has received the 2016 Public Technology Institute’s award for “Advanced Malware Prevention and Threat Intelligence Sharing” for cities with a population between 100,000-349,999. Read more.
Greensboro Earns National 2015 Digital Cities Survey Award
The City has been named one of the top ranked digital city governments by the Center for Digital Government, a national research and advisory institute focused on information technology polices and best practices in state and local government. Read more.
Information Technology Department is made up of six divisions:
- Application Services
- Enterprise Business Services
- Geographical Information Services
- Network Services / Telecommunications
- IT Cyber Security
The Administration Division provides executive services to the department, including budget and personnel management, contract and contract payment processing, and administration of the City’s Leasing Program for technology related equipment for all City departments.
Application Services focuses on creating customized applications, databases, and reports that save the City time and money. A sample of public custom applications are our Public Information Request Tracking system, our Building Inspections Scheduler system, our Local Ordinance Enforcement system, our Online Payment system, and even our Recycle First mobile application. In addition to creating and maintaining applications we specialize in integrating data between 3rd party systems to continue to introducing efficiency into organizational processes. Some internal applications are our Plan Review system, our Contract Routing application, our Computer Leasing application, and our Contact Center application.
Application Services has a section dedicated to Web Services. Web Services offer a continuum of services supporting our external internet site, our internal intranet site and various other internal websites. The Web Architect is responsible for providing guidance to departments on building, creating, designing and maintaining a strong web presence. Web Services is also charged with the continuous improvement of the City’s overall web presence; including multimedia integration, mobile capabilities, usability and social media promotion. Web Services works closely with a dedicated Senior Systems Developer and the City’s Communications Department.
Application services also has a section dedicated to data processing. Staff routinely processes large amounts of data using production batch applications in our Enterprise Resource Planning software, our Water Customer Information System, and many other custom written programs. Some of the custom applications enable data processing for landfill, parking, building inspections, and privilege licenses. This processing includes posting of all cash entries from the Collections Division to accounts receivable. The computer operations section is critical in keeping data flowing across the organization because many business processes depend daily on the data.
Enterprise Business Services (EBS)
The Enterprise Business Services Division focuses on the Lawson ERP Solution and consists of application analysis, Lawson system administration, and technical training. The team evaluates current and future software implementations against a set of standards and creates a consistent support plan for testing, upgrading, downtime, documentation, and vendor negotiations. The technical training aspect of EBS is responsible for building e-learning modules and integrated process curriculum.
Geographical Information Systems (GIS)
This division provides integrated computerized maps and spatially related information to enhance public safety, environmental protection, transportation, and other City services. GIS provides a centralized map foundation that other departments can build upon as necessary. Layers that can be added to the foundation include streets, water and sewer infrastructure, lakes, parks and recreation facilities, treatment facilities, population, City Council districts, bus routes, and trash collection routes. This team is also responsible for support of the Enterprise Asset Management System, which creates work orders for several City departments.
Network Services / Telecommunications
The Network Services Division provides support for all networked workstations, including hardware, operating systems, and application software, and installs and maintains the network infrastructure and all core servers in the network. The mission-critical applications / servers include ERP, e-mail, file and print, Intranet and Internet, SQL, and firewall.
The City has more than 2,500 users, 1,600+ workstations, 900+ laptops, and 200 printers, and more than 60 buildings that are interconnected with fiber optic cable. In addition, a majority of City facilities are also equipped with wireless connectivity for City staff.
Telecommunications provides telephone support services to all City departments, including consulting services for various types of telephone needs, and procurement and installation of various telecommunication systems. The City uses Voice Over IP for more than 1,500 telephones throughout its facilities.
IT Cyber Security
The IT Cyber Security Division provides a cyber security program to the organization that focuses on business risks, related threats, tools for addressing the threats, and the processes needed to build more secure systems and continuously monitor and improve the City’s security posture.
Achieving excellence that is unparalleled in local government by providing leadership in implementing, supporting and delivering technology solutions that align with organizational goals and objectives.
Setting the Gold Standard in Technology
We achieve the “Gold Standard” by adhering to these key areas:
- Quality – Strive for and achieve the highest level of quality as we deliver solutions and provide support to our end-users
- Customer Service – Excellence in providing outstanding customer service to external end-users and internal staff
- Service Delivery – Exceed in delivering technology solutions that meet our organization's expectations.
- Innovation – Thinking inside and outside the box to develop and implement technological solutions in an effective and efficient manner.