Greensboro Earns National 2015 Digital Cities Survey Award
The City of Greensboro has been named one of the top ranked digital city governments by the Center for Digital Government (CDG), a national research and advisory institute focused on information technology polices and best practices in state and local government. Read more.
The Information Technology Department is made up of eight divisions:
- Application Services
- Enterprise Business Services
- Geographical Information Services
- Network Services / Telecommunications
- Public Safety
- Computer Operations and Billing
The Administration Division provides executive services to the department, including budget and personnel management, contract and contract payment processing, and administration of the City’s Leasing Program for technology related equipment for all City departments.
Application Services provides application development services and database support for City departments. This division creates proprietary applications such as those for building permits, contract tracking, leasing administration, parking management, and the Contact Center. The team is also responsible for interface support for all e-commerce payments and other vendor-provided systems. Additional services are provided upon request by residents and City Council.
Enterprise Business Services (EBS)
The Enterprise Business Services Division focuses on the Lawson ERP Solution and consists of application analysis, Lawson system administration, and technical training. The team evaluates current and future software implementations against a set of standards and creates a consistent support plan for testing, upgrading, downtime, documentation, and vendor negotiations. The technical training aspect of EBS is responsible for building e-learning modules and integrated process curriculum.
Geographical Information Systems (GIS)
This division provides integrated computerized maps and spatially related information to enhance public safety, environmental protection, transportation, and other City services. GIS provides a centralized map foundation that other departments can build upon as necessary. Layers that can be added to the foundation include streets, water and sewer infrastructure, lakes, parks and recreation facilities, treatment facilities, population, City Council districts, bus routes, and trash collection routes. This team is also responsible for support of the Enterprise Asset Management System, which creates work orders for several City departments.
Network Services / Telecommunications
The Network Services Division provides support for all networked workstations, including hardware, operating systems, and application software, and installs and maintains the network infrastructure and all core servers in the network. The mission-critical applications / servers include ERP, e-mail, file and print, Intranet and Internet, SQL, and firewall.
The City has more than 2,500 users, 1,600+ workstations, 900+ laptops, and 200 printers, and more than 60 buildings that are interconnected with fiber optic cable. In addition, a majority of City facilities are also equipped with wireless connectivity for City staff.
Telecommunications provides telephone support services to all City departments, including consulting services for various types of telephone needs, and procurement and installation of various telecommunication systems. The City uses Voice Over IP for more than 1,500 telephones throughout its facilities.
Public Safety division within IT focuses on the complex issues of compliance and leverages technology that can be utilized within both Police and Fire departments while ensuring the technical standards are consistent with that of the organization's best practice. This division is comprised of Fire Systems Administration and technical support and Police Systems Administration and technical support.
The primary goal of this area is to provide security planning to protect the confidentiality, integrity, and availability of information. The division enforces information security and compliance to the organization through policies, standards, baselines, guidelines, and procedures.
Computer Operations and Billing
The Computer Operations and Billing staff processes production batch applications in Lawson, enQuesta, Miscellaneous Billing, Parking, and Building Inspections. This includes posting of all cash entries from collections, accounts payable, and all cash receivable systems throughout the organization. The division makes sure delinquent bills and penalties are processed monthly and generates appropriate output reports.
Achieving excellence that is unparalleled in local government by providing leadership in implementing, supporting and delivering technology solutions that align with organizational goals and objectives.
Setting the Gold Standard in Technology
We achieve the “Gold Standard” by adhering to these key areas:
- Quality – Strive for and achieve the highest level of quality as we deliver solutions and provide support to our end-users
- Customer Service – Excellence in providing outstanding customer service to external end-users and internal staff
- Service Delivery – Exceed in delivering technology solutions that meet our organization's expectations.
- Innovation – Thinking inside and outside the box to develop and implement technological solutions in an effective and efficient manner.