Contact: Elaine Tricoli
Phone: (336) 373-2421

City Contact Center Answering Non-Emergency Police Calls

GREENSBORO, NC – (September 15, 2008) – The City of Greensboro’s Contact Center is now answering non-emergency calls for the Watch Operations section of the Greensboro Police Department. Calls to 373-2496 are now redirected to the Contact Center, where customer service representatives can respond to general questions and provide basic information about the Greensboro Police Department.

“One of the values provided by a centralized contact center is that we can handle non-emergency police calls,” said Contact Center Manager Mary Jutte. “This change will be virtually transparent to the caller, but the end result is that we are enabling the Police Department to focus its time and efforts on non-routine calls rather than responding to questions that can be answered by other staff members.”

During hours when the Contact Center is closed, the calls will be answered by Watch Operations staff. 

The City’s Contact Center answers thousands of calls every month on such topics as water bills, trash collection, road repairs, and a multitude of other questions about City services. Since its opening in 2004, the Contact Center has answered more than 700,000 calls.

To reach the Contact Center, call 373-CITY (2489). City Services Representatives (CSRs) are available Monday through Friday, from 7 am to 6 pm, to answer your questions about the City of Greensboro. You may also chat online with a CSR during business hours.

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The City of Greensboro works in partnership with the community to build an increased quality of life for all residents by fostering an environment where inclusion, diversity, and trust are valued. As the seventh largest employer in Greensboro, the City has a dedicated professional staff of 2700 employees who maintain four core values of honesty, integrity, stewardship, and respect. The City of Greensboro is governed by a council-manager form of government where a mayor and eight council members act as the legislative body. For more information on the City of Greensboro, please visit us online at www.greensboro-nc.gov.