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News Release Archive 2009

Contact: Mary Jutte
Phone: 336-373-3269

               
City’s Contact Center Celebrates One Millionth Call
Mayor Johnson declares October 5-9 as Customer Service Week in Greensboro

GREENSBORO, NC -- (October 5, 2009) – The City of Greensboro’s Contact Center reached a major milestone today when it received its one millionth call. The call, which was received around 1 pm, came from a resident with a question about the Greensboro Farmers’ Curb Market.
 
In celebration of this milestone, Greensboro Mayor Yvonne Johnson declared October 5-9 as Customer Service Week in Greensboro.

The Contact Center, which was launched in 2004 as a division of the Public Affairs Department, was created to give residents a single number to call -- 373-CITY (2489) -- to request City services and get fast and accurate answers to questions. Its slogan is “City Hall on Call.”

The Contact Center’s City Services Representatives (CSRs) receive more than 1,000 calls a day on a variety of City-related topics such as water bills, trash collection, road repairs, code enforcements, and parking tickets. The one million calls the Contact Center has received in past five years includes:

  • 216,054 calls about water bill balances and payment
  • 35,853 non-emergency calls for the Greensboro Police Department
  • 28,109 inquires about the White Street Landfill and Solid Waste Transfer Station
  • 25,450 calls for information on Parks & Recreation facilities, services and programs
  • 10,047 calls about yard waste disposal
  • 10,980 requests for dead animals to be picked up
  • 5,923 requests for street light repairs
  • 1, 231 calls about graffiti clean-up.

“When residents have questions and concerns, they want to talk to a real person, not an automated system,” said Mary Jutte, Contact Center manager. “That’s what our CSRs provide ─ friendly, knowledgeable people who are there to help them. We make it easy for the community to get the answers they need.”

The Contact Center is open for calls Monday through Friday from 7 am to 6 pm. Residents may also use the live chat feature to reach a Contact Center CSR by clicking on the Live Support icon on the lower left side of the City’s Web site at www.greensboro-nc.gov. After hours callers should leave a message and a CSR will respond the next business day.

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The City of Greensboro works in partnership with the community to build an increased quality of life for all residents by fostering an environment where inclusion, diversity, and trust are valued. As the seventh largest employer in Greensboro, the City has a dedicated professional staff of 2,700 employees who maintain four core values of honesty, integrity, stewardship, and respect. The City of Greensboro is governed by a council-manager form of government where a mayor and eight council members act as the legislative body. For more information on the City of Greensboro, please visit us online at http://www.greensboro-nc.gov/.