Contact: Mary Jutte
Phone: 336-373-3269
         

City Recognized as a Citizen-Engaged Community

GREENSBORO, NC (June 4, 2010) – The City of Greensboro, along with eight other local governments from across the US, has been designated as a Citizen-Engaged Community for 2010-2012 by the Public Technology Institute (PTI). PTI is a nonprofit organization that advances the use of technology to improve the management and delivery of services to citizens. 

The City was recognized for its use of multi-channel (web, civic media, Interactive Voice Response, 311/call agents) public access to government services and information. Highlighted were the City’s use of Citizen Relationship/Records Management (CRM), its Contact Center (373-CITY), website (www.greensboro-nc.gov), Interactive Voice Response and telephone systems, and mobile communications infrastructure that are used to advance new standards for citizen participation and government performance reporting.    

PTI’s Citizen-Engaged Communities designation program challenges local governments to achieve high standards in citizen participation, seamless service delivery and democratic accountability. Other local governments designated as Citizen-Engaged Communities for 2010-2012 were: Winston-Salem; Buffalo, NY; Corpus Christi, Texas; Hampton, Va.; Miami-Dade County, Fla.; New York, NY; Philadelphia, Pa.; and San Francisco, Calif.

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The City works with the community to improve the quality of life for residents through inclusion, diversity, and trust. As the seventh largest employer in Greensboro, the City has a professional staff of 2,800 employees who maintain the values of honesty, integrity, stewardship, and respect. The City is governed by a council-manager form of government with a mayor and eight council members. For more information on the City, visit www.greensboro-nc.gov or call 373-CITY (2489).