Guilford Metro 9-1-1 Earns International Re-accreditations
Guilford Metro 9-1-1 has been recognized as an Accredited Center of Excellence (ACE) in Emergency Fire Dispatch and Emergency Medical Dispatch by the International Academies of Emergency Dispatch. GM 9-1-1 is one of only two Fire Aces in the world that have been re-accredited five times, according to the International Academies of Emergency Dispatch.
An accredited agency must meet the 20 points of accreditation. It is scored on a range of best practices, such as how it processes a medical or fire call, provides continuing education, and maintains an oversight committee to ensure compliance.
GM 9-1-1 was originally accredited in Emergency Fire Dispatch in 2009 and Emergency Medical Dispatch in 2010. ACE status was accomplished through the re-accreditation process in both EFD and EMD in 2012, 2013, 2016, and 2019.