Guilford Metro 9-1-1 (GM911) has published its 2025 annual report. The publication showcases GM911’s operations, providing dispatch and radio services for dozens of cities, towns, and unincorporated areas while continuously rolling out new and improved technical solutions.  

“The 2025 calendar year was a good one for our department,” Director Melanie Jones wrote in the report. “We continued our ongoing transition to a new computer-aided dispatch platform with Octave (formerly Hexagon). The department remains at the forefront in many areas.”

In 2025, the staff handled more than 668,000 telephone calls, a 4.7% decrease from the preceding year. The department answered 99.9% of 911 calls within 10 seconds, one of the best figures in the state. Read more data trends from the year in the report.