How We Can Help? 

Do you need assistance with your water account? Or maybe you have a question about solid waste service. What if you need to report a pothole, littering, or another issue?

The Contact Center provides a single-point-of-contact for non-emergency* City services. Our representatives are available from 7:30 am to 5:15 pm, Mondays through Fridays, to assist you.

Call us at 336-373-2489 (Calls may be recorded for quality purposes).

Contact us online withGSO Collects (Also available for mobile devices!).

Send us an email by clicking here.

Chat with a representative (Availability may be limited).

In Fiscal Year 2023-2024, the Contact Center processed 225,053 requests. That’s over 90 requests each hour we were open!

Top 10 Requests (Fiscal Year 2023-2024):

1. Water Account - General Inquiries
2. Water Account - Payments
3. Water Account - Open Account (Information)
4. Water Account - Close Account
5. Water Account - Open Account
6. Solid Waste - Guidelines for Bulk Items
7. Water Account - Restore Services
8. Water Account - Payment Arrangements/Extensions
9. Solid Waste -  Schedule Inquiries
10. Solid Waste - Missed Trash Collections

Each of our representatives has access to language interpreter services. If you prefer to conduct your business in a language other than English, please let our representative know and we will be glad to accommodate your request at no cost to you.

*For emergencies, dial 911. Operators are available 24/7 and have direct access to first responders.