About the Department

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The Mission 
Our Fire Department exists as an organization for one purpose – to serve people in times of emergency, which is the core function of local government. Our mission is to protect life and property, and to do so we respond to virtually all emergency calls for help in Greensboro to stabilize emergency situations and minimize their impacts. 

As a full-service emergency services agency, we provide comprehensive fire protection, emergency medical first responder service, hazardous materials response services, and technical rescue services, and serve as the City’s emergency preparedness coordinating agency. We also enforce state fire codes, conduct fire investigations, and provide public fire and injury prevention education programs for at-risk groups and businesses.

Our department is the lead agency for the Metropolitan Medical Response System (MMRS) for Greensboro, assisting in providing large-scale medical surge in healthcare and disaster management. Through contracts with the state, we are also a regional provider of both hazardous materials response services (HAZMAT) and urban search and rescue services (USAR).

To accomplish all this, our department uses 36 companies operating out of 25 fire stations, staffed with 584 full time positions (FTE). Annually, we respond to almost 40,000 emergency calls for service.

Apparatus assigned to the Emergency Services Branch includes:

  • 24 Engine Companies charged with fire extinguishment and also designated as primary Basic Life Support (BLS) units.
  • 11 Ladder Companies (Quints) designated to perform search and rescue, forcible entry, victim rescue, ventilation, ladder rescue and more. Ladder Companies also have engine company capabilities.
  • One Heavy Rescue Company, which is the nucleus of our Special Operations Technical Rescue Team, charged with rescuing residents and firefighters trapped in life-threatening situations.
  • Two Hazardous Material Stations, which investigate and mitigate hazardous materials releases, including decontamination of both victims and responders at large- and small-scale disasters.

Operating Priorities

  • Safety
  • Courtesy
  • Excellent service
  • Efficiency
  • Continuous improvement

The vision of our department is to be recognized by Greensboro residents and the fire service industry as a premier, professional, progressive agency that consistently delivers the highest quality service possible. Our department strives to maintain public trust and improve our residents' quality of life by ensuring a fire-safe environment, as well as serve as an outstanding example for service delivery agencies.

Organizational Core Values

  • Honesty
  • Integrity
  • Stewardship
  • Respect

Demonstrated Performance
The performance of our department's men and women has earned accreditation by the fire service industry through the Center for Public Safety Excellence (CPSE). Also, the public protection services delivered by our department have been rated as “Class 1” by the insurance industry.