History

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Guilford Metro 9-1-1 (GM 9-1-1) was created from the consolidation of the former City of Greensboro Police/Fire Communications Center and the former Guilford County Emergency Services 9-1-1 Center. The consolidation of these two organizations was first proposed in the early 1990s, but many political, technical, and operational issues kept it from occurring at that time. However in 2001, public safety leaders and top government officials from both the City and County again came together, determined to succeed with the consolidation and with one goal in mind – any consolidation of 9-1-1 had to save valuable time during emergencies and save lives and property.

In 2003, the Greensboro City Council and the Guilford County Board of Commissioners passed resolutions to support the consolidation project. In 2005, a formal Inter Local Agreement was signed. The site of the previous Greensboro 9-1-1 Communications Center (Justice Complex) was chosen to be the home of the new consolidated center. March 20, 2007 was the official cutover to one facility. The former Guilford County 9-1-1 Center currently serves as an emergency “backup” to be used in the event of a natural or manmade disaster at the main 9-1-1 center.

During the transition years of 2003-2007, GM 9-1-1 assumed responsibility for the existing Greensboro Technical Services Division. This division provides technical design, maintenance and support for more than 5,600 users on the 800 MHz radio system, which is co-owned by the City of Greensboro and Guilford County. Incorporating the Technical Services Division into the GM 9-1-1 consolidation, furthering the original commitment to create an organization that would provide a “single point of contact” for the residents and public safety agencies in Greensboro and Guilford County.

In 2009-10, Guilford Metro 9-1-1 became one of only a dozen emergency communication centers in the world to be awarded joint Accredited Center of Excellence or “ACE” status by the International Academies of Emergency Dispatch (IAED) for excellence in both Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) call intake and call processing. Additionally, the Guilford Metro 9-1-1 center has been awarded status as an IAED “License Training Site” for both EMD and EFD. To date, the center has trained hundreds of public safety communications personnel from North Carolina, the United States, and several foreign countries.

Today, Guilford Metro 9-1-1 and more than 115 full- and part-time staff proudly provide 9-1-1 and non-emergency call intake, call processing and dispatch services to all City of Greensboro and Guilford County field responders. The center's services are available 24 hours per day, 7 days per week, 365 days per year, and provide non-stop public safety assistance to nearly 500,000 residents daily.