Guilford Metro 9-1-1 uses a Computer Aided Dispatch (CAD) system maintained by the Information Systems staff to process all 9-1-1 calls for service. This system is used to store and retrieve data about the 9-1-1 event's location, notes regarding calls, field units' tracking status, and call dispositions. The CAD system contains a Geographic Information Systems map that contains all addresses inside Guilford County to ensure the most efficient delivery of public safety services to residents and visitors.
The CAD system used by 9-1-1 personnel allows for field units to view incoming events via Mobile Communications Terminals (MCT) installed in law enforcement, fire, and EMS vehicles. This allows for responding units to view all updated information regarding a 9-1-1 call for service as soon as it is entered into the CAD system.
The ability to enter calls into the CAD system, dispatch field responders, and share information with these units greatly increases the efficiency and speed for all public safety agencies. There are 2,320 users of the CAD system, and in 2010, these users processed nearly 13 million transactions.