Technical Services Division

The Technical Services Team operates a full-service, customer owned and maintained (COAM) 800 MHz Trunked wireless radio system. We also program, support and offer accessories for subscriber equipment.

The Wireless voice platform is a Motorola P25 Simulcast Subsystem operating on the P25 software platform, consisting of one Prime Site and nine Simulcast Sites with 28 channels, in the 800 MHz Public Safety Spectrum that supports approximately 7,000 subscriber radios and approximately 12,000 roamer radios. The system currently processes approximately 1.3 million push-to-talk requests per month and continually maintains availability above 99.99 percent.

Technical Services is focused on enhancing interoperability communications among the different agencies in our region, while improving and enlarging their coverage area as they move forward in the radio communications technology and continue to bring new customers into their Regional Network.

 Currently, Technical Services has regional partnerships with the City of   Thomasville, City of Graham, and the City of Burlington that support their 911   centers' radio infrastructure and their radio subscriber services.

 The team strives to provide excellent customer service by producing
 professional results in our maintenance, repair, and programming of end user   subscriber equipment for mobile and portable voice, data and alerting systems.   We also provide consultation and order processing for our customers to help   them best meet their needs in communications.

 Our customers consist of public safety and public works agencies on the local, state, and federal levels throughout the Piedmont Triad region.

Additional services provided by Technical Services include:

• Communications Console installation/programming
      and maintenance
• Mobile/portable radio maintenance, repair and programming
• Radio Requirements
• Radio Training Documentation
• Updates and maintenance to the radio/data network
• 24-hour on-call emergency service
• Drive-in mobile/portable repair M-F from 8 am to 5 pm
• Project Management Services
• FCC License Holder for DAS/BDA/ERCES Inspection Process for the Greensboro-Guilford Radio System

Click HERE for the BDA Frequency Retransmission Requirements and Installation Process.

Technical Services Contact Information
Our hours are 8 am to 5 pm, Mondays through Fridays, for drive-in service and for our Customer Service window. We have one technician on-call 24 hours a day, 365 days a year to provide emergency repairs for all communications and public safety equipment.

Shop Location & Mailing Address: 
1901 Midway St.
Greensboro, NC 27403

Main Phone Number:
336-373-2316

Fax Number:
866-990-1426 

E-mail us:  RadioSupport@greensboro-nc.gov

For BDA Questions - email us: bdasupport@greensboro-nc.gov