The City's Human Rights Department, Guilford College, and University of North Carolina at Greensboro's Program in Conflict Studies and Dispute Resolution have formed a partnership to help landlords and tenants iron out their differences through mediation rather than litigation.

The program is non-legal, voluntary, and can provide opportunities for tenants and landlords to eliminate communication barriers and work together. Issues that can be mediated include, but are not limited to, damaged property, lack of communication, noise complaints, and security-deposit return requests. 

The mediator is not a judge, lawyer, or counselor, but is skilled in assisting landlords and tenants in:

• Defining and clarifying issues
• Reducing obstacles to communication 
• Exploring possible solutions 
• Reaching a mutually satisfactory agreement

Benefits

• Gives landlords and tenants the opportunity to speak openly and have questions answered
• Remains confidential
• Accepts broad range of landlord-tenant issues
• Emphasizes cooperative problem-solving

To make a referral, or if you have questions, please call 336-373-2038.