Employee Access Portal

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The services and information listed on this page are for use by City of Greensboro employees only.

  • Outlook Web Access
    • Allows employees to log into your Microsoft Outlook mailbox from any computer with an Internet connection. Access, e-mail, calendar and contacts.
  •  XenApp Access (help)
    • Allows employees to connect to your business applications remotely. You must have an XenApp account to use this system. If you do not have an account, please contact your department's technology liaison. 
  • Infor Cloud Suite (Employee Self-Service)
    • Employee Self-Service provides easy access to employee and pay related information any time. Infor Cloud Suite should be accessed for Employee Self-Services only, not for other Lawson-related duties. 
  •  Self Service Password Reset

Support

If you need help accessing services during business hours, call the IT Network Services HelpDesk at 336-373-2322. IT Network Services HelpDesk hours are from 8 am to 5 pm each business day. An on-call Customer Support Analyst monitors weekend and after-hours telephone calls to handle urgent issues. For non-urgent, after-hours issues, submit a work order via CityNet or leave a voice message. An analyst will respond the following business day.

  • Police and Fire please call 336-373-3375
  • Guilford Metro 9-1-1 please call 336-373-4350

System Requirements

To access services, your computer system requires Internet Explorer 8.0 or higher, Windows 7 or higher, as well as an Internet connection. Windows Vista is not recommended. The IT Network Services HelpDesk cannot provide technical support for computers not owned by the City of Greensboro. However, HelpDesk analysts will do their best to help you connect to Webmail and Employee Self-Service.