Employee Access Portal

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The services and information listed on this page are for use by City of Greensboro employees only.

  • Outlook Web Access
    • Allows employees to log into your Microsoft Outlook mailbox from any computer with an Internet connection. Access, e-mail, calendar and contacts.
  • XenApp Access (help)
    • Allows employees to connect to your business applications remotely. You will be able to access CityNet, Infor Lawson CloudSuite (Employee Self-Service dashboard) for easy access to employee and pay related information, outlook web, and remote terminal service if you have permission.
      • The XenApp instructional document if you need assistance with downloading Citrix.
      • If you need help or encounter any errors installing Citrix, you may call IT's Service Desk at 336-373-2322
  • Self Service Password Reset
  • Register for a Class
    • Online class registration that allows all employees (including Coliseum staff) to log into the Learning Management System (LMS). You may access LMS from any computer with an internet connection. If you don’t have your username and password, please contact your departmental liaison. If you encounter an issue registering for a course, please contact 336-335-LMS1 (5671).


If you need help accessing services during business hours, call the IT Network Services HelpDesk at 336-373-2322. IT Network Services HelpDesk hours are from 8 am to 5 pm each business day. An on-call Customer Support Analyst monitors weekend and after-hours telephone calls to handle urgent issues. For non-urgent, after-hours issues, submit a work order via CityNet or leave a voice message. An analyst will respond the following business day.

  • Police and Fire please call 336-373-3375
  • Guilford Metro 9-1-1 please call 336-373-4350

System Requirements

To access services, your computer system requires Internet Explorer 8.0 or higher, Windows 7 or higher, as well as an Internet connection. Windows Vista is not recommended. The IT Network Services HelpDesk cannot provide technical support for computers not owned by the City of Greensboro. However, HelpDesk analysts will do their best to help you connect to Webmail and Employee Self-Service.