File a Complaint

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Filing out a GPD Complaint Form

Filing a Complaint

Do you have concerns about the way you were treated by a member of the Greensboro Police Department? You may file a complaint about the incident.

Do this by filling out this online GPD Complaint Form.

The form will be forwarded to the police department's Professional Standards Division (PSD) for investigation.

Need Help with the Form?

Contact Latisha McNeil, criminal justice administrator with Greensboro Criminal Justice Advisory Commission (GCJAC). She can fill out the form with you and then submit it to GPD for you.
E-mail or call her at 336-373-2295 for an appointment

Office hours are 8 am to 5 pm Mondays through Fridays. Her office is in Room 128, Plaza Level, Melvin Municipal Office Building, 300 W. Washington St. 

GPD Complaint Investigation

Learn more about PSD's role once it receives your complaint.

Not Satisfied with PSD's Decision?

You may request a review of your complaint be made by the Police Citizens Review Board (PCRB), which is a subcommittee of GCJAC. These are the steps for requesting a review:

  • Contact Latisha McNeil and make an appointment with her to talk about your case. She can be reached by phone at 336-373-2295 or by e-mail.
  • She will gather all information related to the case that you would like considered, as well as all information from PSD that was used to make its decision. This information can include the entire investigation file and related recordings.
  • Once her file is completed, she will schedule a complaint review with PCRB within 60 days.
PCRB Determination
PCRB reviews your case and makes one of three determinations.
PCRB Agrees with PSD
If PCRB agrees with PSD, the PCRB chair or his/her designee will send you a letter on behalf of PCRB letting you know the outcome. This letter will also be sent to the appropriate City staff. Your file is then closed. 
Resolution Achieved

If PCRB disagrees with PSD's findings, PCRB may schedule a conference with the Chief of Police to resolve the disagreement.

If the resolution process extends beyond 60 days or community circumstances demand, an updated letter will be mailed to you saying that complaint review is in progress. 

If a resolution is reached, a letter stating the outcome is mailed to you and your file is then closed.

No Resolution Achieved
If no resolution or a partial resolution is achieved with the Chief of Police, PCRB will request in writing that the City Manager review your case and make a final decision on all unresolved issues. A letter will be mailed to you letting you know that your case has been forwarded to the City Manager. You will then receive an updated letter explaining what the City Manager has decided. The file is then closed.
Closed Files
A record of all PCRB complaint reviews and outcomes are kept by Latisha McNeill in accordance with the NC Public Records Retention Law.