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The Administration of Chief Kenneth Miller

Chief Kenneth Miller came to the Greensboro Police Department with stellar credentials, impressive accomplishments, and worthy goals. He was sworn in as Greensboro’s 21st Chief on September 1, 2010.

After joining GPD, Miller reorganized the department to improve operational and neighborhood focus in addressing crime and disorder. Auto burglaries and larcenies were reduced by 35 percent citywide since 2010. Overall crime was reduced from its highest rate in 2008 to its lowest since 1984. Miller created the innovative Priority Offender Program with GPS monitoring and crime correlation process, reducing the recidivism of participating chronic offenders more than 5 percent. He also led the collaboration to develop a Guilford County Family Justice Center to better address various types of family violence and sexual assault.

Miller significantly improved community confidence, trust and perceptions of police among all demographic groups, achieving an overall 80 percent community satisfaction rating in 2013. He overhauled all internal investigation and disciplinary processes, significantly reducing employee grievances. He published a comprehensive annual report on internal investigations and accountability.

The chief also implemented a comprehensive process to benchmark patrol workload, measure and improve efficiency in delivery of patrol services, and balanced workload in each patrol division. One of his most exciting accomplishments was creating the Greensboro Police Foundation, a nonprofit organization promoting a safer city through strategic support of the police department.

Miller commissioned a two-year staff analysis study to best determine how to allocate police resources. The findings resulted in a departmental reorganization and a realignment of geographic patrol boundaries. Simultaneously, GPD adopted a stratified model of crime fighting that assigned specific roles to each ranks and position throughout the organization. The combination of the two initiatives was called “Neighborhood Oriented Policing.”

As he approached 30 years of service with North Carolina, the retirement system made it disadvantageous for Miller and his family to remain in Greensboro. He accepted the position of Chief of Police in Greenville, SC.