Support Services Bureau

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Information Services Division

The Information Services Division includes Watch Operations Center, Telephone Response Unit, Crime Analysts Section and Records Management. This division leads a range of complex projects such as staffing analysis, patrol response, strategic planning and crime mapping.

Information and Technology Section

The Public Safety Information and Technology (PSIT) Section is responsible for the support of all departmental users, including training personnel, to keep them up-to-date on new department technologies. 

Resource Management Division

The Resource Management Division's primary function is to manage and advise on the use of the department’s human resources and equipment. This section is responsible for several ongoing evaluation programs, as well as research into policies, products and techniques to improve departmental efficiency and innovation. The evaluation programs include compliance with the national accreditation program through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and Staff Inspections' process of inspections and audits of departmental functions, equipment, policies, procedures and personnel. 

Training Division

The Training Division works to improve the Greensboro Police Department and its employees through the effective use of training, professional enhancement, research into new technologies and tactics, membership in progressive police associations, and a commitment to instilling the “lifelong learning” process of development. The ultimate goal of the Training Division is to develop and edify new police practices and technologies capable of providing professional police services in the 21st century.

Commanding Officer: Deputy Chief Joel Cranford