Complaints and Mediation

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Concerned About the Way You Were Treated?

The Greensboro Police Department encourages anyone who believes he or she has a valid grievance against a police employee to file a complaint. Only by knowing about these incidents can the department properly investigate and take the appropriate action.

Law enforcement personnel must enforce the law in a fair and impartial manner, protecting the rights of all parties involved -- often in dangerous or complex situations.

If you feel you have been treated improperly, you should file a complaint to protect your rights and interests as a resident and ensure that police employees perform their jobs in accordance with the rules and regulations of the department.

Complaint Process

Complaints against Police Department employees may be voiced through the department's Professional Standards Division (PSD).

PSD oversees allegations of misconduct or rules violations by police department employees. It is a good place for you to start if you have questions about an officer’s actions or want to file a formal complaint.

The department offers options for you to pursue to address complaints:

You can request mediation. 
Mediation is an opportunity for you and the police employee to have a facilitated conversation in a safe environment and for you to express your points of view. It is an alternative to our formal disciplinary process that brings people to the table in a non-judgmental, confidential setting. The mediators are trained, neutral third parties who guide the discussion to help resolve the problem.

You can file a formal complaint.
You may file a complaint with PSD about an incident within 60 days after it occurred. Your complaint will be assigned to an investigator in PSD or the appropriate supervisor in the police employee's chain of command for investigation.

PSD thoroughly investigates all complaints by interviewing you and witnesses, looking at all of the evidence, and interviewing the accused employee. You will be notified of the investigation findings by mail.



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