I-Ride by SCAT Pilot Program

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I-Ride Reservations Line: 336-663-1693   

 

SCAT is proud to bring independent mobility to our riders with I-Ride, a private, door-to-door transportation service provided by Greensboro Transit Agency. It is available to certified paratransit riders in Greensboro as a pilot program beginning February 1, 2019.


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How does I-Ride work?
Passengers can simply call the I-Ride reservations number at 336-663-1693 for pickup just like SCAT. However, with I-Ride same-day service is available with at least two hours notice Monday through Friday. An appropriately equipped car, van, or SUV operated by professional drivers will pick you up at your desired location and deliver you directly to your destination with ease. To return, you can simply call to request a return trip if you do not already have one scheduled. You will need your SCAT client ID# when you call for reservations. If you do not know it, you can call SCAT at 336-333-6589 to request it.

Where can I go on I-Ride?
Like our normal SCAT service, you can use I-Ride to travel anywhere within the city limits of Greensboro.

When can I use I-Ride?
SCAT I-Ride is available Monday through Friday, 5:30 am to 7:30 pm. Saturday and Sunday hours are 7:30 am to 7:30 pm.

When can I call I-Ride to make a reservation?

Live operators are available to take your reservation Monday through Friday 7 am to 7 pm and Saturday and Sunday 9 am to 5 pm.

Who exactly drives the I-Ride vehicles?
Personal drivers are authorized by GTA who are properly trained and certified for Americans with Disabilities Act (ADA) compliant service.

Who qualifies for I-Ride?
Persons with disabilities who live within the Greensboro city limits and are certified for the use of SCAT ADA paratransit services are automatically qualified for I-Ride.

Will I share my I-Ride with someone else, or make stops to pick up other people?
No, your ride is for you and your chosen passengers only.

So I can bring others along on my I-Ride?
Yes! You can bring your Personal Care Assistant (PCA) along at no additional charge. You can also travel with as many other guests as you desire, subject to the capacity of the vehicle. They, just like you, will pay a flat charge. 

Are car seats for children provided by I-Ride?
If your trip will include a child of car seat age, you will need to provide your own for use. This is required by law.

minivanwebWhat is the cost of I-Ride?
There is a flat charge of $6 per trip. This applies to travel anywhere within the city limits of Greensboro.

How do I pay for I-Ride?
Passengers must have a credit or debit card on file for payment. Drivers will not accept cash.

Can I use SCAT passes for my I-Ride trip?
No. Payment can only be made on a credit or debit card.

Can I make stops during my I-Ride trip?
No. I-Ride drivers will only provide pick-ups and drop offs to the locations requested in the reservation. They cannot go through any drive-thru's such as banks, pharmacies, restaurants, etc.

When the I-Ride arrives, how long will they wait for me?

Upon arriving at your pickup location, they will wait five minutes. They will try to call you during this time to let you know they are there. If you do not come out within 5 minutes, the ride will be designated as a "No Show" and the trip will still be charged with no reimbursement. Trips must be cancelled within one hour of scheduled pick-up time to avoid No Show penalty.

How far in advance can I reserve my I-Ride?
You can schedule your I-Ride up to 30 days in advance. You can also schedule repeating trips for employment, education, medical, etc.

Can I bring my service animal on I-Ride?
Yes!

What if I use a wheelchair or scooter? Can I still use I-Ride?

Yes! I-Ride has the ability to service riders in wheelchairs and mobility scooters. Please alert us of your need at the time of reservation.

Can I choose the driver?
You can request specific drivers for your I-Ride trips. However, their availability is not guaranteed.

What if I am not currently qualified for ADA paratransit services?

You must be certified to use SCAT ADA services in order to use I-Ride. For information on applying for SCAT ADA services, visit the SCAT page.

Who operates I-Ride?
I-Ride by SCAT is an authorized service by Greensboro Transit Agency with transportation services provided by UZURV, a Virginia-based transportation company that partners with various cities for paratransit services.

Why should I use I-Ride instead of other transportation options available to me?
Well, let's do a comparison.I-Ride-Chart2

Are there any other tips for using SCAT I-Ride?
Although you can request an I-Ride trip in as little as two hours, we recommend that you reserve your travel as early as possible.
Maintain enough funds on your card for at least two trips ($12) at all times.
I-Ride users are subject to the same policies as SCAT including No Show and Disruptive Passenger.

What are you waiting for? Make your next ride an I-Ride!