The Greensboro Transit Authority is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, or disability, as provided by Title VI of the Civil Rights Act of 1964, as amended. It is GTA's objective to:
- Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin
- Promote the full and fair participation of all affected populations in transportation decision-making
- Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations
- Ensure meaningful access to programs and activities by persons with limited English proficiency.
GTA is committed to a policy of non-discrimination in the conduct of its business, including adherence to Title VI responsibilities and the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with GTA.
Any such complaint must be in writing and submitted to the GTA Title VI Coordinator within 180 days following the date of the alleged discrimination. A Title VI Civil Rights Complaint Form is available online or by calling 336-373-2634. Complaints should be addressed to: GTA Title VI Coordinator, 223 W. Meadowview Rd., Greensboro, NC 27406.
Reasonable Modification Requests
In accordance with 49 CFR Parts 27 and 37, Transportation for Individuals with Disabilities; Reasonable Modifications Policies and Practices, reasonable modification requests can be made through Customer Service. The requestor may make the request by phone, e-mail or US postal mail (GTA Customer Service, 223 W. Meadowview Road, Greensboro, NC 27406). Requestors must describe what they need to use the service. Requestors do not need to use the phrase, “Reasonable Modification.” A 24-hour advance notice is required before the day of travel, but feasible requests can be handled on the spot.