Customer Service for Residents and Businesses

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COVID-19 and Billing Notification

The City's Water Resources Department will not disconnect water service or charge late penalties to customers until further notice due to the COVID-19 emergency. Payment plans are available and strongly encouraged for customers who need them by calling 336-373-CITY (2489). Please consider paying any amount possible. The City will be unable to waive any billed charges due to a customer's inability to pay. The $1 convenience fee has been waived for online and phone payments. View example a delinquent notice and regular monthly bill notice.

Pay your city water bill over the phone!

New Water Service
To obtain water and sewer service, an application/Solicitud en Español must be completed for each location where water is requested. Both owners and tenants must pay a $15 non-refundable service charge. In addition, residential tenants must pay a $150 deposit ($165 total). Owners may be able to sign up over the phone. Please call 336-373-CITY (2489) for more details.

Applications may be filled out at the Melvin Municipal Office Building, 300 W. Washington St. A picture ID is required along with a second form of personal identification. If you are a tenant, you must bring the name and address of your landlord. Applications may also be mailed with a check for the service charge (and deposit if you are the tenant). Water Resources requests a one-day notice of water cut-on. Allow three to five days if the application and payment are sent by mail.

Solicitud en Español

Requesting Disconnection of Water Service
To disconnect and take water service out of your name, you may call 336-373-CITY (2489) to terminate the account. You will be asked to give the address where water service is being stopped, the date you want the water turned off and read for the final bill, and a forwarding address. The new address will be used to receive the final bill, and possibly a credit refund check. If you are a tenant, the deposit you paid when you started your service will be applied to the final bill. If there is any credit left over, it will be mailed to the forwarding address you provide. You may also use your Premium Access account to request a disconnection (online payment).

If you are disconnecting service at the same time you are signing up for new service in the greater Greensboro area, please be sure to include at the bottom of the application your previous address and the date you want the water turned off at that location. Any final bills or possible refunds will be mailed to the new location where you are signing up for service. For any questions, please call 336-373-CITY (2489).

The $15 non-refundable service charge will be waived for landlords with rental property who complete the CIS Landlord Form.

Office Address - Customer Service Area is Temporarily Closed
J. Edward Kitchen Operations Center (map)
2602 S. Elm-Eugene St.
Greensboro, NC 27406
Hours: Mondays-Fridays, 8 am to 5 pm
336-373-2489 (CITY)

Learn More About
Water conservation
Miscellaneous water and sewer charges
Industrial pretreatment