To obtain water and sewer service, a Request for Water/Sewer Service Application must be completed for each location where water is requested.

Please note the following:

• Both owners and tenants must pay a $15 non-refundable service charge. In addition, residential tenants must pay a $150 deposit ($165 total). Owners may be able to sign up over the phone. Please call 336-373-CITY (2489) for more details. 
  • Please make checks payable to: City of Greensboro. Deposits are held until the final bill and are not transferable.

Required Documents:

• Picture ID.
• Second form of personal identification.
• If you are a tenant, you must bring the name and address of your landlord. A copy of your lease is preferred.

 Where to Apply:

• In-Person: At the J. Edward Kitchen Operations Center, 2602 S. Elm-Eugene St.

• By Mail: Send your completed application and a check for the service charge (and deposit if you're a tenant).

Water Resources requires a one-day notice for water service activation. For applications and payments sent by mail, please allow three to five business days for processing.

*Note: Service will not be connected until the service charge and/or deposit has been received.

To remove water service from your name, be prepared to provide:

• The address where service is being stopped.
• The date you want the water turned off and read for the final bill.
• A forwarding address for your final bill and any potential refund check.
  • *Tenants: Any deposit paid at the start of service will be applied to the final bill. Any remaining credit will be refunded to the forwarding address.

Ways to Request Disconnection:

By Phone: Call 336-373-CITY (2489) to terminate your account. 

Online: Request a disconnection through your GSO WaterWise account (online payment portal).

If Disconnecting and Signing Up for New Service:
If you are disconnecting service at the same time you are signing up for new service in the greater Greensboro area, include your previous address and desired disconnection date at the bottom of the Request for Water/Sewer Service Application. Any final bills or possible refunds will be mailed to the new location where you are signing up for service.

Questions? Call 336-373-CITY (2489).