I have a manhole cover in my neighborhood that needs to be replaced. Who should I contact?
If the manhole is in the street or on top of a storm drain on the side of the road, call Water Resources 24-hour Dispatch at 336-373-2033.

What is the difference between the sanitary sewer and the storm drainage system?
A sanitary sewer collects wastewater from inside your home and carries it to the City's T.Z. Osborne Water Reclamation Facility to be treated. Learn how to prevent sanitary sewer overflows.  

The storm drainage system is separate from the sewer system and collects rainwater from the street, sidewalks, gutters and ditches. This water flows, untreated, into streams and lakes. Report Drainage Concerns or Stormwater Pollution online. 

Contact Water Resources 24-hour Dispatch at 336-373-2033 for water and sewer emergencies, including main breaks and sewer stoppages, damage to manhole covers or changes in the taste, odor, or color of drinking water.