Divisions of Water Resources

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Steven Drew, Director
Michael Borchers, Assistant Director
Kristine Williams, Assistant Director

Jeff Kimel, Customer Service Manager

The Customer Service Division is responsible for meter reading, billing, and addressing customer concerns about billing and service. The division processes applications for service and turns water on and off.

Phone: 336-373-2055
Mailing Address: PO Box 1170, Greensboro, NC 27402-1170
Location: 2602 S. Elm-Eugene St., Greensboro, NC 27406

Adam Conn, Operations Manager
The Operations Division maintains fire hydrants, water and sewer lines, sewer pump stations, water valves, and water meters.

Phone: 336-373-2033
Mailing Address: PO Box 3136, Greensboro, NC 27402-3136
Location: 2602 S. Elm-Eugene St., Greensboro, NC 27406

Virginia Spillman, Engineering Manager
The Engineering Division is responsible for the design and coordination of the engineering needs of the City's water and sewer infrastructure. The division also works with residents, real estate agents, engineers, and land developers to determine the feasibility of water and sewer service to properties within the service area.

Phone: 336-373-2055
Mailing Address: PO Box 3136, Greensboro, NC 27402-3136
Location: 2602 S. Elm-Eugene St., Greensboro, NC 27406

David Phlegar, Stormwater Management Manager
The Stormwater Management Division works to alleviate flood-related problems, improve water quality in streams through plan review and policies, monitor the quantity and diversity of aquatic life in streams, and assist residents on drainage issues. It also administers the Fats, Oils and Grease Program to educate Greensboro residents and businesses about proper disposal of cooking grease and oils.

Phone: 336-373-2055
Mailing Address: PO Box 3136, Greensboro, NC 27402-3136
Location: 2602 S. Elm-Eugene St., Greensboro, NC 27406

Elijah Williams, Water Reclamation Manager
The Water Reclamation Division removes contaminants from wastewater or sewage and releases it safely into nearby streams. The Industrial Pretreatment Program is also administered by this division.

Phone: 336-373-7740
Mailing Address: PO Box 3136, Greensboro, NC 27402-3136
Location: 2350 Huffine Mill Rd., McLeansville, NC 27301

Dell Harney, Water Supply Manager
The Water Supply Division produces high-quality drinking water that meets or surpasses all standards for health, safety, and aesthetic appeal.

Phone: 336-373-5855
Mailing Address: PO Box 3136, Greensboro, NC 27402-3136
Location:1041 Battleground Ave., Greensboro, NC 27408

Kimberly Sowell, Business Manager
The Business Division is responsible for human resources, public education, technology, and finance needs of the department.

Phone: 336-373-2055
Mailing Address: PO Box 3136, Greensboro, NC 27402-3136
Location: 2602 S. Elm-Eugene St., Greensboro, NC 27406