New Connections to Water or Sewer

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Water Resources requires the Utility Services Request Form for Meter and Development Fees to be completed in order to receive estimates for commercial and bidding purposes. This allows us to ensure your request is properly addressed. If you have any questions about this form, please contact Water Resources Utility Services at 336-373-2055.

What is the cost to connect to City water?
Meter Fee is based on the size meter you use. (Meter Fee Schedule

Capacity Use Fee or System Development Fee?
When connecting to water and/or sewer services for the first time, a customer may be required to pay a capacity use or system development fee. The purpose of these fees is to partially recover directly from new customers the costs of the capacity of the utility system to serve them.

The capacity use fee is applied to existing development that connects to the utility system. Existing development is defined as land subdivisions, structures, and land uses in existence as of November 29, 2017.

The system development fee is applied to new development that connects to the utility system. New development is considered as any of the following: 

  1. The subdivision of land
  2. The construction , reconstruction, redevelopment, conversion, structural alteration, relocation, or enlargement of any structure which increases the number of meters or increase the meter size
  3. Any use or extension of the use of land which increases the number of meters or increases the meter size which began after November 29, 2017.

Additional Fees 

If there is no water or sewer lateral in place that connects your property to the main, you must hire a private, licensed utility contractor to install the lateral(s). The meter must be purchased separately from the City. The City no longer installs these connections. (Connection Information)

If you live outside the city, other fees may apply plus a Utility Annexation and Development Petition may also be required.

What is the cost of an irrigation meter?
The meter fee is based on the size meter you use. (Meter Fee Schedule)
No system development fee is required unless a new lateral line to the water main is installed.

Is water or sewer available to my property?
To find out if water or sewer service is available to your property, call Water Resources at 336-373-2055 or visit us at 2602 S. Elm-Eugene St., Mondays through Fridays from 8 am to 5 pm.

Who can I contact to find the location of an existing lateral line?
To find the location of an existing lateral line, call Water Resources at 336-373-2033 or visit us at 2602 S. Elm-Eugene St.,  Mondays through Fridays from 8 am to 5 pm.

Am I required to have a backflow preventer?
Backflow preventers are required to be installed within 10 feet of non-residential meters and irrigation meters. Backflow devices protect public potable water from contamination due to potential cross-connections, backflows or back siphoning.

What type of backflow preventer do I need?
Above ground Reduced Pressure Zone Backflow Preventers are required for commercial uses and irrigation systems. Visit the Backflow Prevention Information page for standards on backflow preventers.

Questions
Contact Water Resources at 336-373-2055 or visit us at 2602 S. Elm Eugene St., Mondays through Fridays from 8 am to 5 pm for more information about connecting to City water/sewer.