According to NCGS 132-6.2(e), “Nothing in this section shall be construed to require a public agency to respond to a request for a copy of a public record by creating or compiling a record that does not exist.” Please keep in mind that the City's Public Records Policy does not require the City to do research, analyze data, or answer questions.
Who handles public records requests?
The Public Records Requests Administrator is the main contact for all requests. Contact the Public Records Requests Administrator at 336-373-3636 or by e-mail.
How long will it take for an answer to my public records request?
North Carolina’s Public Records law does not give a specific amount of time. According to NCGS 132‑6(a), “Every custodian of public records shall permit any record in the custodian’s custody to be inspected and examined at reasonable times and under reasonable supervision by any person, and shall, as promptly as possible, furnish copies thereof ...”
We work on a timely, thorough, and transparent response to all requests within five business days. If a response takes longer than five business days, the Public Records Requests Administrator will contact you. Please take into account the volume of records requested. You may check the status of your request under the Main Menu.
How much does it cost to make a public record request?
In most cases, public records are provided electronically via e-mail at no cost to the requester. According to NCGS 132-1(b), “The public records and public information compiled by the agencies of North Carolina government or its subdivisions are the property of the people. Therefore, it is the policy of this State that the people may obtain copies of their public records and public information free or at minimal cost unless otherwise specifically provided by law. As used herein, ‘minimal cost’ shall mean the actual cost of reproducing the public record or public information.”
When a response requires more than four hours of clerical or information technology assistance, a special service charge is applied, pursuant to NCGS 132-6.2(b). The charge is based on the hourly rate of the lowest paid employee who works on the response. The Public Records Requests Administrator sends a cost estimate and extends the option of paying the charge. You will have an opportunity to narrow your request. We ask that you pay in advance. Section E of the City's Public Records Policy explains the special service charge.
What is a public record?
North Carolina General Statute (NCGS) 132-1 defines public records as “all documents, papers, letters, maps, books, photographs, films, sound recordings, magnetic or other tapes, electronic data-processing records, artifacts, or other documentary material, regardless of physical form or characteristics, made or received pursuant to law or ordinance in connection with the transaction of public business by any agency of North Carolina government or its subdivisions. Agency of North Carolina government or its subdivisions shall mean and include every public office, public officer or official (State or local, elected or appointed), institution, board, commission, bureau, council, department, authority or other unit of government of the State or of any county, unit, special district or other political subdivision of government.”
Can I ask for public records?
Yes. According to North Carolina’s Public Records law, public records are the property of the people. You have the right to inspect or receive copies of any public records. You do not have to disclose a purpose for your request.
All City of Greensboro records, including e-mails, are public unless they are a type of record, such as criminal investigation records or personnel records, that is exempt from disclosure under specific laws, including, but not limited to, NCGS 132 and 160A-168. If we deny a records request or redact information in a record, we cite the applicable law that prohibits disclosure. The City's Public Records Policy has a list of common exempt records.
The City of Greensboro maintains e-mail lists of individuals and organizations that opt to receive updates and other information from the City. These lists include members of the media and interested general public who request to be kept informed about City affairs. Under NCGS 132-1.13, these e‑mail lists are public records. The City must provide e‑mail lists for inspection to anyone who makes a records request, except to the extent that they contain public enterprise billing information or information protected from disclosure by law.
Information provided in a records request is subject to Public Records law and can be disclosed to any person. Information in your request is disclosed on our public records request portal when your request is complete. This includes your name, e-mail address, your request, and any responsive records.
How do I request 911 records?
So that we can respond quickly and accurately to requests for Guilford Metro 911 Computer Aided Dispatch (CAD) event reports and lists of events, include the following information in your request:
For a CAD report for a specific incident, provide, if known, the event or case ID number. Otherwise, give the date and approximate time of the incident AND street address, business name with approximate location, or nearest cross streets, plus nature of incident (traffic accident, suspicious activity, etc.).
To request a list of events (911 call history) for a specific location or area, include the date range (beginning and ending dates) AND street address, nearest cross streets, street names without block numbers, or business name with approximate location.
We cannot search for personal names or telephone numbers. 911 audio recordings are purged after sixty days. Pursuant to NCGS 132-1.4(c)(4), we must protect information that reveals “the natural voice, name, address, telephone number, or other information that may identify the caller, victim, or witness.”
Social Services departments should call Guilford Metro 911 at 336-373-2933 or send an e-mail, rather than use the public records request website.
Questions? Contact the Public Records Requests Administrator by e-mail or at 336-373-3636.