Website Accessibility Statement

The City of Greensboro is committed to making our website accessible to all users, including those with disabilities. Our goal is to provide online content and services that conform with Section 508 of the Rehabilitation Act as amended by Congress in 1998 and revised in 2018. Conformance with Section 508 standards results in a website that is perceivable, operable, understandable and robust.

We incorporate website accessibility standards into the design and maintenance of our website to ensure accessibility for all people regardless of ability or method of access. If the City becomes aware that a piece of content on its own website does not conform Section 508 standards, it will act with reasonable speed to update the content so that it conforms to the standards, or it will remove the nonconforming content. 

What are we doing with accessibility?

Our website has been designed with the following accessibility guidelines in mind:

  • We work to comply with Section 508.
  • WCAG 2.0 guidelines have three levels of success criteria: A, AA and AAA. We’ve chosen Level AA as the target for our website.

How are we doing with accessibility?

We monitor the website regularly to maintain this goal. If you do find any problems, please contact the Community Relations by:

Where can you get additional accessibility help?

Most popular browsers and plug-ins contain built-in accessibility tools and features. For more information, please visit the accessibility information pages for these tools:

Supported assistive technology

  • Latest Version of JAWS for Windows
  • Latest Version of NVDA for Windows
  • Latest Version of VoiceOver for Mac OS X

Browser accessibility information

Many popular browsers contain built-in accessibility tools.

Additional plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

Adobe Flash is required to view certain videos that appear on this website.

Accessibility and third-party online service providers

The City of Greensboro works with third-party providers, organizations and entities ("online service providers") who provide various online functions and services on the City's behalf. These online service providers are solely responsible for the accessibility compliance of the services they provide. Online service providers are contractually required to comply with the Americans with Disabilities Act whenever they represent or provide functionality on behalf of the City, including their provision of online services on behalf of the City.

The City’s compliance standard for determining whether an online service provided by an online service provider is ADA-compliant is that the service must conform, at a minimum, to current Section 508 standards.

If the City’s Communications Administrator receives a notification that calls into question an online service provider's conformance to the City's accessibility compliance standard, the City will forward the notification to the online service provider for review and remediation as necessary to bring the service into compliance.

If an investigation confirms that an online service does not conform to the City's accessibility compliance standard, and if the online service provider proves unable or unwilling to remediate the nonconforming elements of the service within a reasonable time frame, the online service provider may be deemed to be in breach of contract and ineligible to continue providing online services for the City.

The City reserves the right to update this accessibility statement, including the accessibility compliance standard, to provide improved accessibility, to ensure conformance with current laws and regulations, or for any other reason the City deems relevant.

The City requires that, within six months of any update to its accessibility statement, all online service providers’ online services be in full compliance with the requirements listed in the updated accessibility statement.

Last updated

This page was last updated November 20, 2018.